Privacy Policy: Health First (“Health First” or “we“), are committed to protecting the personal information that we collect, use and disclose in accordance with applicable regulatory requirements, including privacy legislation. This Privacy Policy sets out in general terms how we collect, use, disclose and protect the personal information of our clients as well as website users and other individuals (“you“).
Accountability: Health First is responsible for the personal information in our possession or control. This includes personal information we receive directly, such as from individual clients or other individuals, and personal information we receive indirectly from clients or others. Health First has established this policy with the objective of protecting personal information and has appointed a Privacy Officer to oversee privacy matters for the Corporation. The Privacy Officer can be reached at [email protected].
What Personal Information Do We Collect: Privacy legislation in Canada defines “personal information” broadly as any information about an identifiable individual; however, it generally does not include your business contact information.
The types of personal information we may collect about you include your name and contact information, email address, billing and account information, information relevant to the services we provide and any other information incidental to the provision of such services.
Health First may collect information contained in your communications via the website, www.healthfirstfamily.ca (the “Website“), and your email communications with Health First. It may also collect standard information and data in order to provide the Website and the services, such as device type, device identifier, IP address, browser type, operating system, duration of use, and time of access. Health First may collect this information for the purposes of (i) tailoring content that Health First may send or show you, (ii) to authenticate you, enable access to information, and otherwise administer the Website, (iii) for analytical purposes to better understand and improve digital interactions with Health First, and (iv) to detect, investigate or prevent any actual or potential violation of this privacy policy or our terms of use.
Purposes for Collecting, Using or Disclosing Personal Information: Health First primarily collects, uses and discloses personal information for the purpose of providing services and communicating with mailing list subscribers, including for the following purposes:
- to establish and manage client relationships;
- to establish and maintain commercial relationships with clients, service providers and other third parties, including to issue invoices, administer accounts, collect and process payments and fulfil contractual obligations;
- to contact and communicate with clients and other individuals for the purpose of conducting market research or evaluating client service and satisfaction;
- to distribute publications and invitations to webinars or other events to individuals who subscribe to Health First mailing lists;
- to consider the engagement of employees or independent contractors of Health First;
- to develop and manage our business and operations;
- to detect and protect against error, negligence, breach of contract, fraud, theft and other illegal activity, and where necessary to meet insurance requirements; and
- as permitted by, and to comply with, applicable legal or regulatory requirements or provisions.
Website: Cookies – Cookies are small elements of data placed on your device when you visit a website, which are used to track the use of the website and improve the user experience. Health First may, from time to time, collect personal information about you and your use of the Website though the use of cookies as outlined above. You can set your browser to turn off cookies, however, some parts of the Website may not function properly if you do.
Communications via Website: You may voluntarily submit personal information through a form on the Website to request information or services from Health First. In such cases, Health First uses the personal information you provide for the purpose for which you have provided it.
E-Mail Communications: With your consent, Health First may send e-mail communications to advise you of publications or webinars or other events, for example, through our newsletter. If you change your mind and do not wish to receive future e-mails from Health First for these purposes, simply respond back via email and request to unsubscribe, or click the unsubscribe link where available.
Links: The Website may, from time to time, include links to other websites. You should be aware that operators of linked websites may also collect your personal information and information generated through the use of cookies when you visit their websites. Health First is not responsible for how such third parties collect, use or disclose your personal information, so it is important to review their privacy policies before providing them with your personal information.
Service Providers: To the extent that Health First enters into arrangements with service providers to store, handle or process personal information on Health First’ behalf, such as for data processing, document storage, software support, practice management and accounting services, Health First will endeavor to ensure such parties are required by contractual or other means to provide comparable privacy protection while the information is processed or handled by them.
Internet Advertising: Health First may also use third parties to post advertisements on the Website and/or on third party websites. These companies may use cookies, tracer tags or web beacons to report information about your interaction with Health First’ email communications, the Website and online ads, for the purposes of tailoring content that Health First may send or show you, and for analytical purposes to better understand digital interactions with its brand.
Consent: Health First will obtain a client’s consent to the collection, use and disclosure of personal information about the client, and the consent of other individuals, where required by applicable privacy legislation. When an individual initiates contact with Health First or voluntarily provides personal information to Health First, we assume that individual has consented to the reasonable collection and use of such personal information consistent with the purposes for which the information was given. Health First also assumes that clients who engage Health First consent to the reasonable collection, use and disclosure of their personal information by Health First, for the purposes of Health First providing services.
Health First does not collect, use or disclose personal information without consent unless authorized or required by law to do so, such as in the following circumstances:
- where a court order is issued, or a regulatory or other body with jurisdiction to compel production requires it according to applicable rules of production;
- when the information is publicly available within the meaning of applicable privacy legislation, such as in professional or other directories, in public registries, or information appearing in other published form;
- if Health First is required to disclose personal information to a lawful authority; and
- as otherwise authorized or required by law.
Retentions of Records: Health First keeps records of the work performed and services provided by Health First in accordance with applicable regulatory requirements. These records may include personal information.
Accuracy of Information: Health First strives to maintain accurate personal information. Please inform Health First if your personal information in our possession is no longer accurate so it can be corrected. Health First may ask you to update your personal information, contact information or preferences from time to time.
Safeguards: Health First protects personal information in its possession from loss, misuse, unauthorized access and alteration by using a combination of administrative, technical and physical safeguards. These protections include password protection, dual authentication, and other reasonable security practices and tools.
Access to Personal Information: Health First will provide access to your personal information, subject to exceptions stipulated or required by applicable privacy legislation. Examples of such exceptions include circumstances where disclosure would reveal personal or confidential information of others. If you would like access to your personal information or are concerned about the access Health First has provided, you may contact our Privacy Officer at the email listed above.
Challenging Compliance with this Privacy Policy: Health First will respond to complaints from individuals or questions about its compliance with this policy and with applicable privacy laws. It will investigate and attempt to resolve all complaints. To challenge our compliance with this policy please contact our Privacy Officer at the email listed above.
If you have any questions or concerns about your privacy and Health First’ role in protecting it, please contact the Privacy Officer at the email listed above.
Health First reserves the right to change its Privacy Policy at any time by posting a new Privacy Policy on the Website.